My Rainy Chowking Experience at Robisons Galleria

August started with strong winds and non-stop rains this year. But with PAG-ASA being more reliable of their weather reports and surprisingly considerate with the welfare of students and employees, most of us, particularly the students, had to stay at home due to early suspension of classes. And although the bad weather could prove to be a very good excuse not to get up on our beds, those who have to make ends meet had to endure the harsh storm to go to work.

It is curious that I always find myself outside the house when the storm is at its peak. My first day of August started wet and cold. This time I had to drop by at the office of my potential employer to take two tests designed to reveal if I'm sane enough to work normally. After enduring the process of waiting and answering 10 pages back-to-back of questions which for me seemed all the same aside from the way it was asked, I decided to go home immediately and avoid being caught up in traffic-jams and heavy rains. 

But Alas! I got stuck in a crazy traffic-jam while it was raining so badly that I had to make a stop-over at a nearby mall Robinsons Galleria and allow the challenges to subside. Seeing all the fancy advertisement inside the mall, I suddenly realized that I missed my breakfast and, if I'm not careful, I might skip my lunch too. I knew I needed to eat. And to reward myself for being me, I decided to go for a Chinese lunch! 

One thing that came up to my mind easily (actually the only thing that I thought of) was Chowking, the biggest Chinese fast-food chain in the Philippines. It has been favorite (since it's the only fast-food chain that serves Chinese food that I know) ever since I was a highschool student. Their chicken noodle soup works like miracle to me whenever I'm sick during stormy weathers.

Between looking for a BPI atm machine and Chowking inside Robisons Galleria, I realized I've already spent 20 minutes wandering around. And so I finally decided to ask for directions from the information center. After locating where Chowking was, I entered the line and started checking on what's new on the menu posted on wall behind the counter.


I immediately noticed how improved the Chowking was in Robisons Galleria in terms of the structure of the whole place. The tiles used on the floors were less slippery than before, the counter is noticeably longer and wider, and the employees were all smiling and active in maintaining the whole place clean.


I was so astonished with the improvements I saw that I knew I just have to blog about it. So here are pictures I took which will show you what I'm talking about:

Chowking's counter in Robisons Galleria is longer and wider compared to other branches I've visited before  (Although my camera was not able to caputure the whole thing).



Here you will see that the tiles on the floor were noticeably clean and, based on my personal experience, was not as slippery compared to the other Chowking branches, which is still a concern for me.

I think everyone would agree to me to say that we don't like flies hopping around us while we eat, and to be honest I've experienced that from another branch of this fast-food chain, but Chowking in Robisons Galleria was free from those annoying creatures.


I feel like Chowking is making all these improvements to be at par with Mcdonalds which have been very eager in renovating the structure of all their branches to improve their service to the people. I guess this kind of change is needed if they want to keep their customers happy.


I, for one, has been quite a little off with the Chowking in my place due to poor hygiene maintenance of  the place. In fact, I had an experience where a small cockroach was crawling on my chair as I was eating. I complained and gave my critical feedback to the manager, but that's a different story now is it not? ^^"

The type of structure of this particular branch somehow reminds me of Mcdonalds. But when you come down to it, how a fast-food chain looks like, without compromising hygiene, is not much of an importance than the quality of service they provide. And for me that's what I look for whenever I eat in places like this.

Another thing I love about Chowking in Robisons Galleria was the chairs. From the picture I posted, it may look like the material used for it was made out of plastic. But again, based on my personal experience, the chair was as comfortable as all chairs should be.  For me it was like seating on a chair covered with leather.

The dessert corner, as I call it, has dramatically improved as well with its own counter made bigger and spacious and of course with add-on displays posted on the wall behind it (finally!?!). 

I'm one of those people who are very particular with rest rooms and wash areas. I would intentionally withhold any bathroom issues I have if I found the this part of the restaurant practically neglected. But as you can see from the photos posted above, the wash area finally had been touched with a modern style that it kind of reminds you of those you see in hotels. Also notice how illuminated the mirror was, isn't wonderful to look at yourself in bright lights? 

Chowking's fashion sense in their employees' uniforms would not dare miss my glamorous eyes. I think their new style is both comfortable and easy on the eyes. Though not really timely for the weather since it's cold, I'd go with this look than with their old boring uniform set.

To sum it all up, my lunch experience with the new and improved Chowking in Robisons Galleria was such a delight! With all the improvements seen on their fast-food chain, you can tell that our feedback as customers were taken seriously, and hopefully it will just keep on getting better. Personally, I feel that this branch of Chowking has just raised the notch in providing an excellent quality customer service to its regulars. There's a lot of positive comments I could add on this blog but words are just words until you try it for yourself. So reward yourself with hot chicken soup and share the good news....xoxo